Wednesday, October 25, 2006

Printing error or printing redirects to other branches

This topic has already been discussed, please read the previous post about this problem. Or go to Tags and click on Printing Problem, there are 4 post about this issue.

Friday, October 20, 2006

Contingency Plan - Early Announcement

To all users. The DC has a contingency plan scheduled on the 6th of December. All DC employees will be working from home remotely. This is a part of their yearly contingency plan.

More update on this on upcoming posts

Sunday, October 15, 2006

Cargo System

Timeout Expired Reported by users on the Cargo System Program. Most users encounter this erorr on the login screen, right after they click on the login button. The cargo database data is getting really big especially with the tracking information. It has been reported to person in-charge and they are already working on the optimizing the system.

Also, please be reminded that when a user encounter slow response from the server, it doesn't mean that the problem is in the server. There are a number of reasons why this can happen:

  • Internet connection. It is possible that your internet connection is slow, maybe because there is a problem on your ISP's backbone. If your internet connection is slow, you can greatly affect the performance of other users. Please try to log off the server and check your Internect Connection Speed.
  • It is also possible that the DC Internet connection is having some problem, there are times that because of certain circumstances that are beyond our control, the Internet Connection at the DC Office may slow down, maybe the ISP has an outage. If this is the case, we will report it to our ISP, so they can check on the problem

Tuesday, October 03, 2006

Updates.

  • Yesterday, there was a problem with the internet connection on remit2 and there were a lot of users using the cargo system, that is the reason for the system lag encountered by all users.
  • The timeout expired problem encountered by users when logging in to the cargo program was already reported to the developer. We are waiting for the program update.
  • Users on some users on remit2 encountered "RPC server is unavailable" . Also we later found out that there were no printers in the print list. The RPC Server might have crashed. The remit2 server hasn't been restarted for weeks now until yesterday afternoon.

Monday, October 02, 2006

iPaq 5550

The iPaq 5550. For those branches that are using iPaq for scanning boxes this article is for you.

Your iPaq 5550 runs under the Pocket PC 2003 or what we now know as the Windows Mobile 2003 operating system. It has a buit-in wifi compatible with wireless b and wireless g, and it has a bluetooth. It also has the expasion pack with a second battery and a compact flash module were you insert the compact flash adaptor of your socket scan scanner.

Most complain I received from users about the iPaq is it's wireless connection. Sometimes when a users starts to use it, they just notice that they cannot login to PPC Forex. Why is that? It's because you don't have an internet connection. Now, the first thing you need to do is verify the wifi signal strength. There is an icon on top that will tell you the signal strenght. If there is no connection, try to reset the iPaq. If you have done all the basic troubleshooting and still no success. Take off the expansion pack, now for no more that 10 seconds, take the main battery off the iPaq and put it back in. Turn it back on and you will notice that you can now connect to your wireless router. Just put everyting back in place and you're good to go.