Cannot Find Printer in the Printer List

There are times, remote users can't find their printer in the printer list, this is one of the most common problem encountered by remote users. First thing you need to do is to log off the server.

1. Close the system that you are using, (Remittance or Cargo).
2. Log off the server in a proper way. Don't just disconnect from your session. There is a big difference between logging off and disconnecting from the server.
• If you disconnect, and don't log off, you will go back on the same session or scenario where you left off. Nothing has change, the problem will be there waiting for you when you log back the server. Whereas
• If you log off, all open programs and printers created for your session are cleared. When you log back in the server, the terminal server will create a new session, for you together with a new printer for that session.

It is not recommended for users to disconnect from their session. Please make it a practice to always log off the server to minimize printing problem and to consume server resources.